Refund Policy

Infyrence operates primarily on a Pay-As-You-Go compute model alongside specific operational tiers. Because cloud inference tokens are consumed in real-time, this policy outlines the non-refundable nature of computational usage and the rules governing promotional platform credits.

Computational token tracking is precise and permanent. Once an API request is successfully routed via the Infyrence gateway and processed by downstream model clusters, the tokens are considered fully consumed and are non-refundable. Each API request is billed based on the input and output tokens processed at the published model rates.

If you suspect an internal system routing malfunction or a platform-side discrepancy occurred, you must report it within 14 days with the specific tracking request IDs for auditing. Disputes submitted without valid request IDs or outside the 14-day window will not be eligible for review.

All complimentary credits-including the 50-credit onboarding gift, educational cohort balances, or research grants-possess zero cash value. These balances are exclusively utility tokens used to meter inference across the gateway. They cannot be transferred, exchanged, refunded, or redeemed for fiat currency under any circumstances.

Synthetic or duplicate accounts created to farm free credits will have all balances instantly revoked without notice. Infyrence reserves the right to audit credit usage patterns and terminate accounts engaged in promotional abuse.

For premium dedicated routing queues or capacity tiers, cancellations stop future auto-billing cycles immediately. However, partial months or historically consumed credits will not be prorated or refunded.

Enterprise contracts: Refund terms for enterprise contracts with custom SLAs or reserved capacity commitments are governed by the individual Master Service Agreement (MSA) in place.

To request a refund or report a billing discrepancy, contact support@infyrence.com with the following information:

-Your account email address or organization ID-The charge date and amount in question-The specific tracking request IDs (for API usage disputes)-The reason for your refund request

We aim to respond to all refund requests within 5 business days. Approved refunds are processed to the original payment method within 7-10 business days. Depending on your bank or credit card provider, additional time may be required for the refund to appear on your statement.

If you initiate a chargeback or payment dispute with your bank instead of contacting us directly, we may temporarily suspend your account and all active Virtual Keys while the dispute is under review. We strongly encourage you to reach out to support first so we can resolve the issue quickly.

We may update this Refund Policy from time to time to reflect changes in our infrastructure, pricing, or credit programs. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Infyrence gateway after changes constitutes acceptance of the updated policy.